24/7 Support: 610.537.3330
Toll Free: 800.635.5161

NEC UC for Business

NEC's UC for Business is the perfect all-in-one Unified Communication solution that optimizes communications and collaboration across your enterprise. UC for Business provides Contact Center, Operator and Employee functionality to improve responsiveness to your customers, suppliers and partners.

Unifying Business Communications

UC for Business guarantees that each customer call reaches the right person; first time, every time. Every employee, wherever he or she is, can act as an operator or virtual agent while carrying on with his/her other tasks. UC for Business gives employees control over how and when to be contacted, via a choice of devices – in the office, at home and when they are on the move.

Mobile and teleworkers can enjoy the same intuitive communications from a remote PC or Mobile Phone. In this way, operators, contact center agents and other employees can combine and interchange their responsibilities to create an efficient workflow. Employees maintain control over their own calls and can route them to the operator or voicemail when necessary. At the same time, they can automatically provide valuable information to the operator and other colleagues about where and when they can be reached, thus avoiding unnecessary waiting.

Instant Messaging between UC for Business clients (and DECT and SMS Text Messaging) provides an alternative way of contacting a colleague while he/she is busy on the phone or in a meeting.

UC for Business is available in many different languages for the SV8100, SV8300, and SV8500.

Key Features

  • Single Server
  • Easy to Install and Maintain
  • Contact Center
  • Operator
  • Employee
  • Presence Management
  • Mobile Client
  • Extensive Directories
  • Phone Control
  • Integrated Voicemail
  • Instant Messaging
  • DECT Corporate Directory
  • Minimal Training
  • DECT Messaging
  • Multilingual
  • Back Office Integrations
  • Extensive Reporting
  • Skill Based Routing
  • E-mail Routing
  • Call Routing
  • Supports all NEC PBX platforms and terminals
  • Single point of Management

UC Desktop Suite

NEC's UC Desktop Suite delivers integrated unified communications (UC) that enhance an organization's productivity and collaboration.

It is a scalable, feature-rich solution that simplifies communications management and enables complete mobility. Specifically developed for small to medium size businesses, UC Desktop Suite users become more mobile and efficient.

UC Desktop Suite provides an easy, affordable way for businesses to implement UC functionality throughout their organization. It offers a wide-range of capabilities from managing communications on desktop personal computers (PCs), CRM Integration, Presence, collaboration through a multimedia softphone to placing a complete attendant console right on an operator's PC.

  • Simplified Call Management - users simply click easy-to-understand icons on their computer screens for all calling functions
  • Mobility – offers two ways to stay connected and productive:
  • Mobile Presence - through a user's mobile phone or laptop web-browser, enables ability to change user status; access, search, view status and profile information of all contacts plus simply click a contact to place a call
  • UC Web Client – ability to launch UC Desktop Client from anywhere within an Internet browser window and access most available features. (For Internal Server Blade only)
  • Presence – provides users with real-time status and availability of their colleagues
  • Instant Messaging – enables users to effectively and efficiently communicate in real-time
  • CRM Integration – offers businesses seamless application access to leverage and manage their information more efficiently
  • Quick Messaging - enables users to send a personalized message to one or more colleagues' PC or multi-line display phone
  • Integration with UNIVERGE SV8100 Automatic Call Distribution (ACD) - enables users to login as an agent and view real-time queue statistics plus monitor ACD states of other agents
  • Integration with UNIVERGE VM8000 InMail and UM8000 Voicemail - offers quick access to and easy management of messages directly from the UC Desktop Client
  • Multimedia Softphone – enables mobility and sharing of real-time information through advanced UC applications such as videoconferencing, Presence, application sharing, whiteboard, chat and file transfer

UC Desktop Suite allows you the option of running it on a UNIVERGE SV8100 internal server blade or on an external server – it is fully functional either way.

With the UC Desktop Suite and its advanced UC applications, businesses are able to collaborate more easily and provide customers the attention they deserve in today's increasingly mobile world.

UC for Enterprise - UCE

Intelligent Enterprise Communication. Anytime. Anywhere.

UCE is NEC’s most advanced unified communications solution for the enterprise.

The solution offers a powerful suite of customizable communication and collaboration tools, and delivers them to multiple endpoints and wireless devices. The result is an empowered workforce where employees have real-time access to the information they need and the freedom to communicate however, whenever and wherever they work.

UCE Application Suite

UCE Desktop Client

Lets employees manage all their communications and contact information from a single desktop application.

UCE Mobility

Provides employees with a universal phone number and voice mailbox, allowing them to be reached anytime, anywhere.

UCE Agent

Combines all the functionality of the UCE Desktop Client to equip contact center agents with UC's productivity boosting tools & features.

UCE Attendant

Gives attendants access to the most advanced communication tools, so they can make the best first impression possible.

UCE Collaboration

A secure conferencing solution, located on the network, that encourages employee collaboration and lowers travel expenses.

UCE Contact Center

A suite of products and services that helps contact center employees meet customer needs more efficiently and effectively.

UCE Emergency On Site Notification (E-OSN)

A 911 system that can accurately identify a caller’s location and direct appropriate emergency response resources to the scene.

UCE Manager

A centralized web-based management system for communication servers.

UCE Application Platform

A powerful, industry-standards platform that fuses such tools as presence, status, unified messaging, instant messaging, mobility, collaboration and voice/video conferencing into a customizable unified communications solution.

Microsoft Integration

Integration to Microsoft's® new Lync™ Server is an optional component of the UC for Enterprise solution.