24/7 Support: 610.537.3330
Toll Free: 800.635.5161

Customer Spotlight

Camden Riversharks

Agile Networks upgraded the facility to NEC’s Electra Elite IPK II including a call center to run the Riversharks’ ticketing and sales operations. “Our ticketing office response times are far improved, and we no longer get missed calls,” says General Manager Adam Lorber, “Agile Networks is always here for us. Even on the weekend game days when we need them most. With Agile Networks in our dugout it’s one less thing to worry about”.

The Camden Riversharks opened Campbell’s Field on May 1, 2001 in front of a league record crowd of 7,192 fans. Cambell’s Field Sits in the shadow of the magnificent Ben Franklin Bridge that spans the Delaware River and connect New Jersey and Philadelphia. The park faces the bridge and provides a spectacular view of the nightly light show on the bridge as well as the skyline of historic Philadelphia. Campbell’s Field seats 6,425 fans including 20 Suites, a 250 seat picnic area and 400 Club Seats that feature access to a private café. The crown jewel of the ballpark may be the 5,000 square foot play area for kids. This area features playground equipment and four inflatable games including an obstacle course, speed pitch, moon bounce, giant slide and a rockwall. A carousel is located on the third base side upper concourse.

Children’s Dental Health Associates

Agile Networks implemented a complete communication and network infrastructure, seamlessly joining all of the offices together on a single platform. Now their patients can reach any office, doctor or other staff member from a single phone call with the impression that they are all in the same building together. “We clearly needed one integrated telephone solution,” says Dr. Felix, “We needed to centralize appointment scheduling, billing and the like so those kinds of calls never came to the front desk specialists. That would simplify their role and enable them to give better face-to-face service. Internally, we also needed to make it easier for employees to stay in touch”. Thanks to the integrated IP telephony solution, any employee can call or transfer incoming calls to another employee with only three digits. “We work so much more efficiently now,” says Dr. Felix.

Children’s Dental Health Associates, P.C. offers pediatric dentistry for infants, children and teens. With7 dental office locations they serve western Philadelphia & northern Wilmington suburbs from their Drexel Hill office to their Thorndale, Limerick, Chadds Ford and West Grove locations.

The New SV9100 Platform